Professional Support & Regulatory Transparency
At Eye of Medusa, we are committed to providing an exceptional and secure gaming experience. Transparency and trust are at the core of our operations, and we ensure our players have multiple, clear channels to reach us for any query, support, or feedback. Your peace of mind is our priority.
Eye of Medusa is operated by Medusa Digital Entertainment Ltd., a company duly incorporated and registered in the United Kingdom, ensuring full compliance with local and international regulatory standards.
We believe in full transparency regarding our management and operational structure. Our dedicated team ensures adherence to the highest standards of integrity and player protection.
Medusa Digital Entertainment Ltd. is fully licensed and regulated by the most reputable authorities in the online gambling industry, demonstrating our unwavering commitment to fair play, player protection, and responsible operations.
Our dedicated customer support team is available through multiple channels to assist you promptly and efficiently. We are here to help with any questions regarding your account, games, payments, or responsible gambling.
Available round-the-clock for immediate assistance. Click the chat icon on the bottom right of your screen to start a conversation.
Response Time: Urgent queries typically within 2 hours, general enquiries within 24 hours.
Operating Hours: Monday – Friday, 09:00 – 18:00 GMT/BST
Response Time: We aim to answer 80% of calls within 20 seconds.
For deposit, withdrawal, or payment-related queries.
Operating Hours: Monday – Friday, 09:00 – 17:00 GMT/BST
For account verification and anti-money laundering compliance.
Operating Hours: Monday – Friday, 09:00 – 17:00 GMT/BST
For regulatory, legal, or data protection enquiries.
Operating Hours: Monday – Friday, 09:00 – 17:00 GMT/BST
We are fully committed to promoting responsible gambling and providing a safe environment for all our players. If you or someone you know is struggling with gambling, please reach out to the following organisations for confidential support and advice:
We strive to resolve all customer queries and complaints fairly and promptly. If you are not satisfied with the resolution provided by our support team, you may escalate your complaint through our formal dispute resolution process.
Your security and fair play are paramount. We adhere to the highest industry standards and are independently audited and certified by leading organisations.
Medusa Digital Entertainment Ltd. is proud to be a member of leading industry bodies committed to upholding best practices and promoting a safe, responsible, and transparent gambling environment.
We hold player funds in segregated bank accounts, entirely separate from our operational funds. This ensures that your money is always protected and available for withdrawal, even in unforeseen circumstances. This level of protection is rated as 'Medium' according to UKGC guidelines.
For detailed information on our operational policies, please refer to the following pages: